Reference

Terms and Conditions That Apply to Your Account

These terms set out how your aek365 account works — what you agree to when you open one, how deposits and withdrawals through bKash, Nagad, and Rocket are handled, and what we expect from each side.

Account rules apply on registrationbKash, Nagad, Rocket coveredBangladesh eligibility appliesMobile and browser access includedTerms updated when we notify you

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What These Terms Actually Cover

aek365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on aek365 you agree to these terms in full. They apply to every session, every deposit you send via bKash, Nagad, or Rocket, and every withdrawal you request back to those same wallets. You must be an eligible account holder in a

1
region where access is permitted under local law — we do not determine local law for you, and it is your responsibility to confirm you are allowed to use this platform where you are located. Each account is personal and non-transferable. Sharing login credentials or operating
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an account on behalf of someone else is not permitted. If we detect multiple accounts linked to the same identity, wallet number, or device, we may suspend access and hold funds pending review. Deposits made through bKash, Nagad, or Rocket are processed under those providers' own
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terms as well as ours — confirm the recipient number shown in your account panel before sending. We reserve the right to update these terms; when we do, we will notify you through your registered contact. Continued use after notification counts as acceptance. If you disagree
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with a change, close your account before the effective date and request any outstanding balance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Where to Ask About These Terms

If anything in these terms is unclear — a wallet transaction that did not match, a clause you want explained, or a question about your account eligibility — reach our support team through the channels below. We respond in English and can handle queries about bKash, Nagad, or Rocket account links directly.

Live Chat Open the chat widget from any page in your account. Queries about specific term clauses or wallet-linked account issues are handled here first.

Email Support Send a detailed message to our support address for written confirmation of term interpretations, account decisions, or formal dispute records.

Account Help Centre The help section inside your account panel covers common term questions around deposits, withdrawals, and account status without needing to contact us.

HOW WE HANDLE THIS

Account Security and Term Enforcement

These terms are enforced consistently. Here is how we handle the areas that matter most to your account — from how your payment data is held to what happens if a term dispute arises.

Payment Data Handling Your bKash, Nagad, and Rocket wallet numbers are stored only to process transactions you initiate. We do not share wallet data with third parties outside of payment processing.

Account Security Steps Each login on a new device triggers an OTP to your registered number. If you notice unrecognised access, contact support immediately to lock your account from any handset.

Term Dispute Process If you believe a term has been applied incorrectly to your account, raise it via email with your account ID, the transaction reference, and the clause you are questioning.

Account Closure and Balance You may close your account at any time by contacting support. Any verified balance is returned to the wallet — bKash, Nagad, or Rocket — registered on your account.

Common Questions About These Terms

These are the questions we get most often about how the terms work in practice — covering eligibility, wallet rules, account changes, and what to do when something does not match.

Eligibility depends on your local law and the regions we currently serve. We do not make legal determinations for you — confirm that accessing aek365 is permitted in your location before you use the account.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in account suspension.

We notify you before changes take effect. If you do not accept the updated terms, close your account before the effective date and request any verified balance returned to your registered wallet.

Send a message to our email support with your account ID and the clause you are asking about. We will respond with a written explanation that you can keep as a record.

Check the recipient number in your account panel matches what you sent to. If it does and the balance is still missing, contact live chat with your bKash transaction reference and the amount sent.

No. We send a notification through your registered contact whenever terms are updated. Continuing to use your account after that notification counts as acceptance of the revised terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Apply to Your Account

Where to Ask About These Terms

Account Security and Term Enforcement

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can I use someone else's bKash or Nagad account to deposit?

03 What happens if I disagree with a terms update?

04 How do I get written confirmation of how a specific term applies to my account?

05 What if my bKash deposit went through but my account balance did not update?

06 Can these terms change without me being told?

Terms & Conditions

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